COMMISSION | EVENT: BUST / HEAD SHOT by John Hebert

If the artist is unable to attend the scheduled event, your order will either be completed after the event or rescheduled for the next available appearance and shipped upon completion. The artist reserves the right to decline any commission.

Each commission is scheduled based on your chosen event date for a smooth process. Please drop off your item as early as possible to ensure timely completion.

Pre-bookings for commissions that cannot be completed due to artist cancellation will either be completed after the event or rescheduled for the next available appearance and shipped upon completion.

Yes, we offer free shipping for orders from Canada and the United States.

We aim to make your shopping experience as enjoyable as possible with this benefit. If you have any further questions about shipping, feel free to reach out to us!

Please note that all made-to-order commissions are non-refundable and cannot be canceled once purchased. In the rare event that you receive damaged original art, follow these steps:

1. Contact Us: Provide photos of the damaged artwork and packaging so we can work with the package carrier and artist to resolve the issue.
2. Return Process: Damaged items must be returned before the artist can be scheduled for the next available event date.
3. Communication: For any return questions, you can always contact us through our 'Contact Us' page.

We are dedicated to your satisfaction and will work promptly to address any concerns with damaged artwork.

If you have questions that aren’t addressed in our FAQ, we’re here to help! You can reach out to us through:

1. Chat Icon: Click on the 'Chat Icon' in the lower right-hand corner of your screen for real-time assistance.
2. Contact Us Page: Visit our 'Contact Us' page to fill out a message form. We aim to respond to all inquiries as quickly as possible.

Feel free to ask anything, and we’ll be glad to assist you!