Yes, we offer free shipping for orders from Canada and the United States.

We aim to make your shopping experience as enjoyable as possible with this benefit. If you have any further questions about shipping, feel free to reach out to us!

We know international shipping can sometimes be expensive, and we want to make it as collector-friendly as possible.

For international orders over $100 USD, we may be able to offer a partial shipping credit to help offset the cost.

Shipping credits are typically structured as follows:

• Orders over $100 USD – $15 shipping credit
  
• Orders over $150 USD – $25 shipping credit
  
• Orders over $200 USD – $35 shipping credit
  

If you're placing an order from outside North America and the shipping cost seems high, feel free to reach out before checkout. We’re always happy to review the order and see if we can help reduce the shipping cost.

Our goal is to make sure collectors around the world can enjoy these books without shipping being a barrier.

es, you can request a character for your remarque! Here’s how:

1. Notes Box at Checkout: Add the character details in the notes box during checkout.
2. Remarque Link: Click on the remarque link, which will take you to a direct listing where you can fill out the information for your character request.

We strive to make the customization process easy and convenient. If you have any further questions, feel free to reach out to us!

Please be aware that all orders and special order items, including artist-related customizations and grading services, are non-refundable and cannot be canceled after purchase.

In the rare instance that you receive damaged products, please follow these steps:

1. Contact Us: Reach out to us directly with photos of the damaged items and packaging. This allows us to engage with the package carrier and address the issue promptly.
2. Return Process: Damaged items will need to be returned before replacements can be sent. For artist customizations on damaged books, these will be scheduled for the next signing date. Grading reholdering will be scheduled for the next submission.
3. Communication: For any return questions, you can always contact us through our 'Contact Us' page.

We are committed to ensuring your satisfaction and will work diligently to resolve any issues with damaged products.

If you have questions that aren’t addressed in our FAQ, we’re here to help! You can reach out to us through:

1. Chat Icon: Click on the 'Chat Icon' in the lower right-hand corner of your screen for real-time assistance.
2. Contact Us Page: Visit our 'Contact Us' page to fill out a message form. We aim to respond to all inquiries as quickly as possible.

Feel free to ask anything, and we’ll be glad to assist you!